Privacy Policy

1. Introduction

Your privacy matters to Dracula Casino ("we", "us", "our"), and we treat the personal information of every visitor and account holder with care. This policy sets out exactly what data we gather from players in Canada, the reasons we need it, and the steps we take to keep it secure. Registering an account or using any part of the service signals your agreement to the practices outlined here.

All personal information is managed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the relevant provincial privacy laws.

2. Information We Collect

Details you give us directly

• Identity information such as your full name, date of birth and gender.
• Contact information including email, phone number and home address.
• Login credentials — your username and a securely encrypted password.
• Verification files such as government-issued ID and proof of address.
• The payment information needed to handle deposits and payouts.

Details gathered automatically

• Your device and browser type, operating system and IP address.
• In-game activity, session length and a record of your transactions.
• Data from cookies and similar tools (covered in Section 6).

3. How We Use Your Data

• Setting up, verifying and maintaining your player account.
• Handling deposits, withdrawals and bonus activations.
• Meeting anti-money-laundering and age-verification obligations.
• Spotting fraud, safeguarding the platform and upholding our terms.
• Delivering customer support and answering your enquiries.
• Sending service notices and, where you agree, promotional offers.

4. Legal Basis for Processing

We rely on one of several legal grounds when handling your data: fulfilling our agreement with you, meeting our legal duties, pursuing our legitimate interest in operating a secure casino, or acting on consent you have provided — which you are free to withdraw whenever you wish.

5. Sharing of Data

Your personal data is never sold. We disclose it only to:

• Banks and payment processors that settle your transactions.
• Identity-checking and fraud-prevention partners.
• Regulators and law-enforcement agencies when the law requires it.
• Vetted service suppliers held to strict confidentiality obligations.

6. Cookies

Cookies help us keep your session active, remember your preferences, gauge site traffic and refine our offers. You're free to control or switch off cookies through your browser, but be aware that doing so may stop some features from working as intended.

7. Data Security

Information travels over SSL/TLS encryption and is held on protected servers with access tightly limited. We maintain technical and organisational measures intended to guard against unauthorised access, loss or misuse. While no system can ever be guaranteed completely secure, we work without pause to defend your information.

8. Data Retention

We retain your personal data for as long as your account remains open, plus any additional period demanded by financial, tax and gaming regulations. Once the information is no longer required, it is either securely erased or anonymised.

9. Your Rights

Where the law allows, you can ask to view, correct or erase your personal data, object to specific uses of it, or withdraw a consent you previously gave. Simply reach out using the contact details below to exercise any of these rights. You may also file a complaint with the Office of the Privacy Commissioner of Canada.

10. Contact Us

For any questions about this policy or how your data is handled, write to our Data Protection team at [email protected]. We aim to reply within 30 days.

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